If you want to file a complaint against a repair shop or auto body shop, report a problem with an automotive company regulated by the DMV. You can file a complaint with the DMV, even if you have also contacted another consumer protection agency. The complaint report form (Form VS-3) for filing a complaint against a repair shop, car dealer, or inspection station is available by calling the DMV or downloading it from this site. The valid registration of repair shops and inspection stations provides customers with reasonable assurance that business owners have no history of criminal activity or of operating an automotive company involved in deceptive or fraudulent practices.
Once the repairs are complete, the shop must give you a detailed invoice with a list of each repair performed, each part replaced, the cost of each, and the cost of labor.